Terms & Conditions
Silversuite LTD t/a Clean Bins – Terms and Conditions of Trading and Use of this Website.
189 Lynchford Road, Farnborough, Hampshire, GU14 6HD
General Clean Bins operates a continuous Waste Bin and Recycle Bin cleaning service, whereby cleaning credits are bought in advance by the customer, depending upon the agreed product and cleaning cycle.
Definition of REFUSE DOMESTIC Products: Number of Credits Cleaning Cycle
REFUSE BRONZE: 4 cleaning credits per year at 12 week intervals
REFUSE SILVER: 6 cleaning credits per year at 8 week intervals
REFUSE GOLD: 10 cleaning credits per year at 4 week intervals
REFUSE TOP UP: One off extra clean for existing customers who have bought any of the above packages.
REFUSE SINGLE: One off clean for customers NOT on any of above mentioned packages.
Definition of RECYCLE DOMESTIC Products: Number of Credits Cleaning Cycle
RECYCLE BRONZE: 4 cleaning credits per year at 12 week intervals
RECYCLE SILVER: 6 cleaning credits per year at 8 week intervals
RECYCLE GOLD: 10 cleaning credits per year at 4 week intervals
RECYCLE TOP UP: One off extra clean for existing customers who have bought any of the above packages.
RECYCLE SINGLE: One off clean for customers NOT on any of above mentioned packages.
NB: (SPECIAL OFFER) PLATINUM PACK: 6 REFUSE cleans, 4 RECYCLE Bin cleans and 8 FOOD BIN cleans per year at 8 week intervals.
Clean Bins will attempt to schedule the first cleaning credit to match the next local waste collection round and allocate the remaining credits at the interval specified thereafter. Typically the first clean will be within 2 weeks of first registration. Where it is not possible to match local waste collection rounds, Clean Bins will advise the customer of the nearest suitable working day.
1 It is the customer’s responsibility to ensure their bin is adequately marked and identifiable, preferably with House No and/or Name. After first clean, a Clean Bins sticker is made available onto which the client may write their address onto.
2 It is the customer’s responsibility to ensure their bin is put out so that the council can empty it.
3 It is the customer’s responsibility to ensure their bin is left out after the bin has been emptied so that it can be cleaned by Clean Bins Ltd.
4 Failure to comply with the above may mean Clean Bins is unable to clean your bin and may therefore result in useof a cleaning credit. (Owner’s discretion)
5 If any rubbish remains in the bin after the refuse collection it will be at the operative’s discretion as to whether cleaning can be carried out and Clean Bins will inform the client respectively.
6 If the operative decides to clean the bin then any rubbish that is removed from your bin will be placed in a tied bag and returned to your bin.
7 If your bin is unavailable for cleaning on a scheduled cleaning day at least 24 hours advance notice must be given to Clean Bins in order to preserve the cleaning credit.
8 Clean Bins will notify the customer of the start date and day of the cleaning schedule. Where possible this will be on the same day that your bin is emptied. If a slot on this day is unavailable Clean Bins will inform you of the date and day of the clean. Thereafter it is the responsibility of the customer to make themselves aware of the cleaning schedule and make their bins available for cleaning on the correct days.
9 It is the responsibility of Clean Bins to notify the customer of any change to the cleaning schedule.
10 Clean Bins will issue the customer with a re-subscription notice one month prior to last clean.
11 If the customer does not wish to subscribe for further cleaning notification must be given to Clean Bins one month before the last scheduled clean.
12 If no cancellation is received, Clean Bins Ltd will re-invoice as per original contract and schedule the clean and send out the relevant invoice for payment.
13 If the customer re-subscribes to the service after the renewal notice the new subscription will be debited with the amount of units cleaned since the expiry of the previous contract.
14 Failure to pay this invoice may result in legal action and incur legal fees and expenses.
15 In the unlikely event that Clean Bins is unable to clean your bin advanced notice will be given where possible and cleaning credits will be preserved. Clean Bins will attempt to clean your Bin after the next scheduled refuse collection.
16 It is the customer’s responsibility to ensure that Clean Bins has correct and current contact details.
17 If the Council notifies the customer of any relevant change to the refuse collection service it is the duty of the customer to ensure that Clean Bins is aware of it.
18 If the customer wishes to cancel the contract they must do so within one month of the next scheduled clean. A discretionary refund of the remaining subscription fee will be arranged as follows
1. Cancellation within the 1st 3 months of the contract start date 50% refund
2. Cancellation within months 4 to 6 of the contract start date 25% refund
3. Cancellation after month 6 of the contract start date no refund
19 If the customer moves to a new address within an area covered by Clean Bins and the customer gives Clean Bins 4 weeks prior notice then any remaining bin cleaning credits may be transferred to the new address and rescheduled according to the bin cleaning schedule for that area. Any bin cleaning credits lost due to delayed notification will not be refunded.
20 If it is impossible to transfer the subscription to a new address, a discretionary refund of the remaining subscription fee according to the rules in Term 19 may be arranged if advance notice is given to Clean Bins.
21 Clean Bins reserves the right to cancel or refuse any subscription.
22 Clean Bins is not liable for any damage howsoever caused to your bin or your property
23 Any special offers or discounts must be taken up within 30 days of the date of publication or date specified in the offer or on the Clean Bins website. Only once offers or discounts are available per household and is not transferable. Offers and discounts are not transferable to cash.
24 Failure by the customer to adhere to any of these standard terms and conditions will invalidate any offers or discounts applied and the customer will be liable for the full charge for the service based upon single cleaning rates.
25 Interest on late payments will apply monthly at 4% above the standard rate of HSBC PLC as published on the date payment was due. Charges for payment reminder letters will be applied at £25 per letter.